Joan Ann Jones

Academic Qualifications
Diploma in Systems Analysis and Computer Programming (1980)
MSc in Information and Systems in Management, with Distinction (1996)

Industry Qualifications
Certified Novell Engineer (1998)
Certified Novell Instructor (1998)
Microsoft Certified Professional (2002)

Memberships and Accreditations
Member of The Institute of IT Training (since 1998)
Member of the British Computer Society (since 2003)
Technology Means Business Accredited Adviser (2005)

Professional Experience
I have been involved in the computer industry for over 25 years. On completion of my diploma course in 1980, I worked as a systems analyst and programmer for the Coalite Group plc, where I was part of a team responsible for accounts and payroll programming, using COBOL and NEAT3 on their NCR mainframe. 

In 1982 I joined Kalamazoo Business Systems, working initially in business needs analysis and sales; after 18 months I transferred to their client support division, where I was responsible for installation and training in systems for accounts, payroll, estimating and costing, for clients across the North and Midlands. I left in 1986 to work freelance.

Since 1986, I have worked with small and medium-sized businesses of many types, advising, training and providing development on most popular business software.

Since completing my Masters degree in 1996 I have worked increasingly in a consultancy and development role. One of my main areas of expertise lies in the design and development of business tools to meet specific needs and creating special-purpose applications for organisations when they need a non-proprietary solution.

I have worked regularly with Sheffield Hallam University, delivering certified technical training and lecturing on IT subjects on their Masters programmes, as well as authoring and delivering classroom-based training on popular business software.

I maintain the professional currency of my skills and knowledge through continuous development, regularly attending courses, briefings and workshops on IT and business related subjects.